1. Acceptance of the Terms
By registering an account and accessing our platform, you agree to be bound by these Terms & Conditions. These Terms are a binding contract between Burwood Casino (referred to herein as "we", "us" or "our") and you ("you", "your"). If you do not wish to be bound by these Terms, please do not register an account or use our platform.
2. Eligibility Requirements
To be eligible to open an account with us, you must:
You are responsible for ensuring that you meet these eligibility requirements.
3. Minimum Age Requirements
The minimum age to use our platform is 18 years old, or the minimum age required in your jurisdiction. If we discover that you have registered an account below this minimum age threshold, we reserve the right to terminate your account and ban you from using our services.
4. Geographic Restrictions
We operate globally, but some countries are restricted due to various reasons including regulatory restrictions or sanctions. We prohibit users from these jurisdictions from accessing and/or opening accounts with us. This list includes, without limitation:
Please note that this is not an exhaustive list, and we may impose further restrictions based on our policies.
5. Account Registration Rules
To register an account with Burwood Casino, you must provide accurate and complete information during the registration process, including your name, email address, password and other relevant details as required by us from time to time. We reserve the right to request verification of this information at any stage after registration.
You are responsible for maintaining the confidentiality of your login credentials and ensuring that you do not allow others to use or access your account.
6. One-account-per-user Policies
Each user is entitled to only one account with us, except where otherwise permitted by us in writing. We reserve the right to close any duplicate accounts linked to the same email address or other identifiers without prior notice and ban the user from using our services.
7. Identity Verification and KYC
To prevent money laundering and ensure compliance with applicable laws and regulations, we will conduct identity verification on all users who register an account with us. This may include requiring identification documents such as a driver's license, passport or national ID card, depending on the jurisdiction in which you reside.
8. Account Accuracy Obligations
You are responsible for keeping your personal details up-to-date and accurate at all times during registration and throughout your use of our platform.
9. Account Security Responsibilities
10. Login Credentials and Password Protection
You are responsible for maintaining the confidentiality of your login credentials at all times. You must ensure that you use a strong, unique password to secure your account and do not re-use passwords across multiple accounts or platforms.
11. Restricted Behaviour and Prohibited Activities
12. Multi-accounting and Fraud Prevention
We reserve the right to close multiple accounts held by a single user without prior notice, including those linked to the same email address, other identifiers, IP addresses or credit cards/debit cards, among others.
13. Bonus and Promotion Rules
Bonus terms will be detailed in promotional material provided at the time of promotion. Where not specified otherwise, bonuses are subject to wagering requirements that must be met within a specific timeframe prior to withdrawing any winnings associated with those bonuses.
14. Wagering and Gameplay Conditions
Wagers must meet certain requirements before winnings are credited to a player's account. Specific wagering requirements can be found on individual game rules or in promotional material provided at the time of promotion.
15. Bonus Abuse Prevention
Bonus abuse includes, but is not limited to:
We reserve the right to void all winnings associated with an account if we suspect such abuse has taken place and ban users accordingly without prior notice.
16. Deposits and Withdrawals
All deposits are subject to a successful KYC check before being processed. Withdrawal requests will only be approved once verification is complete.
Please note that this section does not apply as there was no supporting information in the source material about deposit/withdrawal processes or procedures
17. Verification Before Withdrawals
Before we can process any withdrawal request, you must verify your account details with us through a recognized KYC provider or by providing suitable documentation to us directly.
18. Processing and Review Procedures
We reserve the right to review all withdrawals for compliance purposes before processing them. This may involve contacting you for further information prior to approval.
Please note that this section does not apply as there was no supporting information in the source material about deposit/withdrawal processes or procedures
19. Responsible Gambling Expectations
As part of our efforts to promote responsible gambling and prevent harm, we encourage players to monitor their activity on our platform regularly. We will:
You must be aware that participating in betting involves risks and losses are possible.
20. Self-exclusion and Account Restrictions
If you feel like your gaming behavior is problematic or have any concerns about the impact of gambling, we strongly recommend contacting one of our customer support representatives to discuss available self-exclusion options and restrictions on access.
We also provide links to external organisations offering help with problem gaming at all times throughout this document.
21. Game Fairness and RNG Systems
Our games are powered by a certified Random Number Generator (RNG) software which guarantees that each game outcome is randomly generated, providing fairness in the calculation of payout amounts.
22. Technical Interruptions or Voided Gameplay
In the unlikely event of an interruption to our services due to technical issues or other external circumstances beyond our control, we reserve the right to void gameplay and close the account without liability for any resulting losses.
We are not responsible if:
23. Suspension or Closure of Accounts
At our discretion, we may suspend or close an account if:
24. Intellectual Property and Platform Ownership
Our platform, its content, technology, software and other intellectual property are owned by Burwood Casino or licensed from third-party suppliers as needed, including rights of all logos, trademarks, designs, graphics and patents related thereto without restriction or limitation for any purposes whatsoever in relation to our online operations.
25. Limitation of Liability
You agree that we shall not be liable to you for damages (including consequential losses) arising directly from or connected with the provision by us of the services offered on this site or in relation to these Terms, save as specifically set out in writing and subject always to applicable law in your jurisdiction.
26. Modification of terms
We may change our website policies, rules and any content, at any time without prior notice.
If you do not agree with such changes please close your account.
27. Contact or Support Guidance
For assistance on how these Terms & Conditions work, should you have questions about specific games, betting procedures or if there is a technical issue, contact our support team by clicking the live chat icon within this website.
